Placing Online Orders

Placing an order with is easy. There’s no need to create an account first. You automatically create an account when you place your first order online. (We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.)

Here are the steps you need to follow to place an order:

  1. Find the Items You Want
  2. Add the Items to Your Shopping Basket
  3. Proceed to Checkout
  4. Sign In/Create a New Account
  5. Provide Payment Information and a Password
  6. Review and Submit Your Order


First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each page. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.


If you want to order an item from, click the “Buy it Now” button on the item’s product detail page. Once you’ve added an item to your Shopping Basket, keep searching or browsing until your basket contains all of the items you want to order. You can access the contents of your Shopping Basket at any time by clicking the at the top of every page of our website


Take a moment to review all of the items you’ve placed in your Shopping Basket. When you’re ready to place an order for everything in the “Shopping Basket Items – To Buy Now” section of your basket, click the “Proceed to checkout” button. Checkout will lead you to the “Account Login” page.


Please log in to your account if you are a returning customer. If you do not remember your password, click “Forgot My Password” to reset it.

If at any point you encounter difficulty or receive an error message, please contact us.

New customers will need to create an account. If you are having trouble creating an account, please contact Customer Service via e-mail.

Enter your e-mail address. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Enter a Shipping Address. Tell us where you would like to ship your order. Click the “Sign in” button.


Next, let us know how you would like to pay for your order. We accept PayPal as payment. All orders must be prepaid. Note: We do not accept credit cards, checks, postal orders or any other form of payment other than PayPal.


Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the “Confirm Order” button to submit your order. Once you place your order you will see the following message “Thank you–we have received your order”. Later you’ll receive an order confirmation e-mail. We will send you another e-mail message at the time of shipment.

Canceling or modifying an order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a “Order Received” status. Your order is then in “Warehouse Process” entering the shipping process almost immediately. The only time that you can cancel or modify your order is during “Order Received” status. Once your order enters the shipping process by being “Warehouse Process”, no further changes can be made. You must contact a Customer Service Representative to make any changes to your order when it is in “Order Received” status.

If the order has been “Warehouse Process” we are unable to cancel or modify your order. You can return your items free of charge for a credit to your account. For more information on returns, please visit our Shipping & Returns